Warranty

The warranty period is determined in the month following the date of delivery and is valid until the last date of the current month in which the specified period expires.

Unitech Control provides warranty and post-warranty service.

The contractor guarantees that the equipment supplied is new and unused and that the products will not have defects arising from the design, materials, storage, workmanship and their quality will meet the attached technical specification.

In the event that production defects are found, the Contractor undertakes to remove the defects within 60 calendar days from the date of the written complaint by the Contracting Authority. If the supply of spare parts is necessary, the period for removing the defect is extended by the period required for the supply of the spare parts, about which the Employer will be informed before the start of the repair. An extension of the repair period is allowed depending on the type of damage.

If it is established that the defect cannot be repaired, the Contractor replaces the damaged products within the shortest possible time from the date of receipt of the complaint. The term is agreed with the Employer and the Manufacturer.

All costs for the removal of defects for the warranty period, including transport costs for sending and returning the parts and/or products, will be at the expense of the Contractor.

In the event that the damage is the fault of the Contracting Authority, all the above-mentioned costs shall be borne by the Contracting Authority. The warranty period is extended by the time required to eliminate the defects that have occurred.

Warranties will not apply in the event of:

• Damages or defects resulting from incorrect operation, installation, modification or other impacts and operations that violate the technical characteristics of the products (including by unauthorized persons), negligence on the part of the customer, as well as violations related to technical and operational documentation and safety requirements.
• Damages or defects as a result of force majeure events, unforeseeable events or others. external factors.
• Damage or defects as a result of attempts to open, unseal and interfere with the operation of the appliances, incl. the software.
• Damage or defects during transportation, loading and unloading activities or improper storage.