Service

We provide warranty and post-warranty service. We guarantee that the supplied equipment is new and unused, the products will not have defects arising from design, materials, storage, workmanship and their quality will meet the attached technical specification.

If manufacturing defects are found, we will remove them within 30 calendar days from the date of your written complaint. If the delivery of spare parts is necessary, the term for removing the defect is extended by the time required for the delivery of the spare parts, which the customer will be informed about before the start of the repair. An extension of the repair period is allowed depending on the type of damage.

If it is found that the defect cannot be repaired, we will replace the damaged products within the shortest possible time from the date of receipt of the complaint, the time period is agreed with the customer.

All costs of remedying defects for the warranty period, including shipping costs for shipping and returning the parts and/or products, will be at our expense.

In the event that the damage is due to the customer's fault, all costs mentioned above are for the customer's account. The warranty period is extended by the time required to eliminate the defects that have occurred.

Warranties will not apply in the event of:

Damage or defects resulting from incorrect operation, installation, modification or other impacts and operations that violate the technical characteristics of the products / incl. and by unauthorized persons/, negligence on the part of the client, as well as violations related to technical and operational documentation and safety requirements.

Damages or defects as a result of force majeure events, unforeseeable events or otherwise. external factors.

Damage or defects as a result of attempts to open, unseal and interfere with the operation of appliances, incl. the software.

Damage or defects during transportation, loading and unloading activities or improper storage.